Delivery

We will endeavour to despatch orders received as soon as possible depending on stock levels.
Standard UK Mainland delivery is £3.95. Delivery of Sparring kits will be charged at £10.00 up to a maximum of 4 kits per order.
For next day urgent delivery please contact the head office team to discuss in more detail. 


How to pay

Advance payment is required on all orders prior to despatch. Orders are taken through paypal, please note that a paypal account is not necessary, ‘one off’ payments are permitted (please see paypal terms and conditions).

Customer Support and Service

If you would like to speak to our team regarding Jado Online Distribution please call us on 01327 342611. Our offices are open from 9am-4pm Monday to Friday with the exception of bank holidays. Alternatively you can email [email protected] and we will respond as quickly as possible.

Terms and Conditions

1. Claims for non-delivery must be made within 10 days of despatch.

2. Goods despatched to a third party are at your own risk.

3. Prices are subject to alteration without prior notice. Orders are accepted on the understanding that they will be charged at the prices ruling at the time of order.

4. Goods remain the property of Jado Online Distribution until full payment has been received.

5. All goods are subject to delivery costs unless collected from our premises by your selected instructor. You must attend a class with that instructor to choose this delivery method. You must select your instructor/club at the checkout to ensure you receive your order in a timely fashion. Delivery times are subject to instructor availability.

6. Jado Online reserve the right to refuse to supply any individual or company.

7. You, the customer, are responsible for checking and confirming that you are satisfied that all details of your order are correct.

8. Times of delivery are estimated as accurately as possible but could be subject to delays beyond our control, for which Jado Online cannot be held responsible.

9. Jado Online reserve the right to alter specifications and/or products without prior notice due to our commitment to continually improve & update our product range.

10. All transactions are subject to our terms & conditions.

11. For all parcels requiring a signature, please make prior arrangements to accept your orders. All undelivered Parcels will incur a re-delivery charge to the customer.

12. Once an order has been placed it becomes binding as soon as we have accepted it. All orders are subject to availability.

13. These terms & conditions do not affect your statutory rights.

Returns

Please telephone our customer services team for a Returns Number, they will need to know the invoice number, what is being returned and the reason. Please have this information ready.

If goods have been sent incorrectly please call us within 7 days to arrange a collection and a re-delivery.

New merchandise (not washed, worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase or there are more than 10 items being returned, there is a 15% handling charge. After 60 days goods cannot be accepted. No returns are accepted on co-brand or clearance stock.

Returned goods will only be accepted for exchange/refund when returned in original wrappings within 14 days of purchase. The returns number must be clearly marked on the address label. Return to:

Contact Head Office for returns on 01327 342611 or [email protected]

Postal Address: -
JADO
PO Box 290
HOLMFIRTH
HD9 9FL

Goods will only be accepted back at our discretion.

The following cannot be returned:-

• Goods that have been worn / washed / altered / embroidered / printed or soiled
• Sparring equipment that is squashed/out of shape
• CDs, DVDs
• Gift vouchers
• Discontinued/sale merchandise
• Merchandise not in original wrapping with instructions
• Returns without a returns number
• Goods returned after 60 days of purchase

Our Complaints Procedure

If you have any complaints about Jado Online, regarding orders, products or anything else please contact us on 01327 342611or send an email to [email protected] We take complaints and problems seriously and promise to:

• acknowledge your complaint within 5 working days
• keep you informed throughout the complaints procedure
• endeavour to respond to all complaints within 5 working days